Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 195 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
2. 2.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) name-calling (d) apologising sincerely
4. 4.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with silence (d) with an agreed plan
5. 5.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
6. 6.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
7. 7.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) taking sides at once (d) using a calm voice
8. 8.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
9. 9.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
10. 10.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
11. 11.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
12. 12.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
13. 13.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) saying “I feel…” (d) shouting back
14. 14.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
16. 16.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 4 (d) step 1
17. 17.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
18. 18.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) walking off in anger (d) saying “I feel…”
19. 19.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
20. 20.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
22. 22.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
23. 23.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 1 (c) step 3 (d) step 2
24. 24.Which of these helps solve a conflict? (a) name-calling (b) focusing on the problem (c) taking sides at once (d) spreading gossip
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 2 (d) step 1
26. 26.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) spreading gossip (d) listening without blame
28. 28.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
29. 29.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) walking off in anger (d) apologising sincerely
30. 30.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
33. 33.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
34. 34.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
35. 35.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
36. 36.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) taking sides at once (d) using a calm voice
37. 37.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
39. 39.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
40. 40.🔍 Which is the odd one out? (a) using a calm voice (b) walking off in anger (c) listening without blame (d) saying “I feel…”

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