Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 197 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
2. 2.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
3. 3.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) using a calm voice (d) finding a middle way
4. 4.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
5. 5.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) listening without blame (d) name-calling
6. 6.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
7. 7.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 2 (d) step 4
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 4 (d) step 1
10. 10.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
11. 11.Which of these makes a conflict worse? (a) spreading gossip (b) saying “I feel…” (c) apologising sincerely (d) listening without blame
12. 12.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
14. 14.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) apologising sincerely (d) shouting back
15. 15.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) apologising sincerely (d) listening without blame
16. 16.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 2 (d) step 1
21. 21.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
23. 23.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
24. 24.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
25. 25.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) focusing on the problem (d) walking off in anger
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
27. 27.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) spreading gossip (d) finding a middle way
28. 28.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) focusing on the problem
29. 29.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) saying “I feel…”
31. 31.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
32. 32.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
33. 33.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
34. 34.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
37. 37.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
38. 38.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
39. 39.True or false: “name-calling” helps solve a conflict. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down

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