Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 199 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
2. 2.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
3. 3.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
4. 4.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
5. 5.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) saying “I feel…” (d) spreading gossip
8. 8.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
11. 11.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) saying “I feel…”
12. 12.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) focusing on the problem (d) apologising sincerely
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) taking sides at once (d) shouting back
15. 15.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) saying “I feel…” (d) shouting back
16. 16.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) using a calm voice (d) shouting back
17. 17.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
19. 19.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
21. 21.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) saying “I feel…” (d) using a calm voice
22. 22.True or false: “name-calling” helps solve a conflict. (a) False (b) True
23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
24. 24.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
25. 25.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
27. 27.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
28. 28.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
29. 29.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
31. 31.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
32. 32.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
33. 33.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 3 (d) step 1
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 3 (d) step 2
36. 36.True or false: “name-calling” makes a conflict worse. (a) False (b) True
37. 37.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
40. 40.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) taking sides at once (d) walking off in anger

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