Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 200 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 3 (d) step 1
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) listening without blame (d) finding a middle way
4. 4.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
5. 5.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) saying “I feel…” (d) listening without blame
6. 6.Which of these helps solve a conflict? (a) name-calling (b) spreading gossip (c) listening without blame (d) shouting back
7. 7.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
9. 9.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
10. 10.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) finding a middle way (d) bringing up old fights
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) saying “I feel…” (d) finding a middle way
13. 13.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
14. 14.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) walking off in anger (d) apologising sincerely
15. 15.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) name-calling (d) finding a middle way
16. 16.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
18. 18.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
19. 19.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
20. 20.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
21. 21.True or false: “name-calling” makes a conflict worse. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) spreading gossip
23. 23.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 2 (d) step 4
24. 24.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
25. 25.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
27. 27.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
28. 28.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
29. 29.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
30. 30.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
31. 31.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
32. 32.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
33. 33.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
35. 35.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
37. 37.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
40. 40.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse

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