Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 3 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 3 (d) step 4
4. 4.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) bringing up old fights
5. 5.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) finding a middle way (d) saying “I feel…”
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
7. 7.Which of these helps solve a conflict? (a) focusing on the problem (b) spreading gossip (c) shouting back (d) bringing up old fights
8. 8.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
9. 9.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) shouting back (d) spreading gossip
10. 10.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) listening without blame
11. 11.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
12. 12.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
13. 13.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
14. 14.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
16. 16.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) finding a middle way
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
19. 19.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
21. 21.True or false: “shouting back” makes a conflict worse. (a) False (b) True
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
23. 23.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
24. 24.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
25. 25.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or cool off for a minute? (a) brainstorm solutions (b) cool off for a minute
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
28. 28.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
29. 29.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
30. 30.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
31. 31.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
33. 33.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
34. 34.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 2 (c) step 3 (d) step 4
35. 35.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
36. 36.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
38. 38.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) using a calm voice (d) finding a middle way
39. 39.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
40. 40.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) using a calm voice (d) shouting back

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