Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 21 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
2. 2.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
3. 3.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
5. 5.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 1 (d) step 2
6. 6.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) walking off in anger (d) focusing on the problem
7. 7.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
8. 8.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
9. 9.Which of these makes a conflict worse? (a) apologising sincerely (b) taking sides at once (c) listening without blame (d) saying “I feel…”
10. 10.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
11. 11.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
12. 12.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) finding a middle way
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
15. 15.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) shouting back (d) saying “I feel…”
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
18. 18.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) walking off in anger (b) bringing up old fights (c) focusing on the problem (d) spreading gossip
20. 20.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) listening without blame (d) walking off in anger
21. 21.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) finding a middle way (d) name-calling
22. 22.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) listening without blame (d) saying “I feel…”
23. 23.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 4 (c) step 3 (d) step 1
24. 24.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
26. 26.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 3 (d) step 2
28. 28.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) bringing up old fights
29. 29.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
30. 30.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) using a calm voice (d) bringing up old fights
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
32. 32.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
33. 33.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) focusing on the problem (d) name-calling
35. 35.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
36. 36.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
37. 37.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
38. 38.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
39. 39.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) using a calm voice (d) focusing on the problem
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) walking off in anger

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