Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 202 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
2. 2.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
3. 3.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
4. 4.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
5. 5.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
7. 7.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
8. 8.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
10. 10.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) name-calling (d) using a calm voice
11. 11.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) listening without blame (d) bringing up old fights
12. 12.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
14. 14.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
15. 15.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
16. 16.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
17. 17.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
18. 18.True or false: “name-calling” makes a conflict worse. (a) False (b) True
19. 19.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
20. 20.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) walking off in anger (d) shouting back
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
22. 22.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
23. 23.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
24. 24.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
26. 26.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
27. 27.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) walking off in anger (b) finding a middle way (c) spreading gossip (d) bringing up old fights
30. 30.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 4 (d) step 1
31. 31.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) saying “I feel…” (d) focusing on the problem
32. 32.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
33. 33.🔍 Which is the odd one out? (a) taking sides at once (b) shouting back (c) spreading gossip (d) using a calm voice
34. 34.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
35. 35.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) listening without blame
36. 36.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
37. 37.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) walking off in anger (d) listening without blame
39. 39.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) focusing on the problem

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