Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 203 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
2. 2.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
3. 3.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
4. 4.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
7. 7.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
8. 8.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) bringing up old fights (d) saying “I feel…”
9. 9.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) apologising sincerely (d) listening without blame
11. 11.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or take a deep breath? (a) hear each side fully (b) take a deep breath
14. 14.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
15. 15.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
17. 17.Which of these helps solve a conflict? (a) walking off in anger (b) finding a middle way (c) taking sides at once (d) shouting back
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) apologising sincerely
19. 19.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
21. 21.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
22. 22.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 1 (d) step 4
24. 24.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
25. 25.True or false: “name-calling” makes a conflict worse. (a) False (b) True
26. 26.True or false: “shouting back” helps solve a conflict. (a) True (b) False
27. 27.Which of these makes a conflict worse? (a) focusing on the problem (b) name-calling (c) listening without blame (d) saying “I feel…”
28. 28.Which of these makes a conflict worse? (a) listening without blame (b) apologising sincerely (c) walking off in anger (d) focusing on the problem
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
30. 30.🔍 Which is the odd one out? (a) saying “I feel…” (b) shouting back (c) bringing up old fights (d) name-calling
31. 31.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
33. 33.Which of these helps solve a conflict? (a) apologising sincerely (b) walking off in anger (c) shouting back (d) name-calling
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) bringing up old fights (c) apologising sincerely (d) saying “I feel…”
35. 35.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) walking off in anger (d) name-calling
36. 36.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
38. 38.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
39. 39.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions

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