Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 206 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
2. 2.Which of these makes a conflict worse? (a) focusing on the problem (b) bringing up old fights (c) saying “I feel…” (d) listening without blame
3. 3.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
6. 6.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
7. 7.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
8. 8.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
10. 10.Which of these helps solve a conflict? (a) walking off in anger (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
11. 11.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
12. 12.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “Stop being silly!” (d) “I don’t care.”
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
14. 14.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
15. 15.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
16. 16.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) shouting back (d) apologising sincerely
17. 17.✅ How does solving a conflict end? (a) with a winner and loser (b) with an agreed plan (c) with silence (d) with a fight
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) name-calling (d) apologising sincerely
19. 19.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
21. 21.True or false: “shouting back” helps solve a conflict. (a) False (b) True
22. 22.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
24. 24.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
25. 25.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) name-calling (d) walking off in anger
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) bringing up old fights (d) spreading gossip
27. 27.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) spreading gossip (d) walking off in anger
28. 28.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
30. 30.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
31. 31.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) shouting back (d) using a calm voice
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
34. 34.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
37. 37.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
39. 39.Which of these makes a conflict worse? (a) name-calling (b) listening without blame (c) using a calm voice (d) focusing on the problem
40. 40.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan

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