Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 207 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
2. 2.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) using a calm voice (d) spreading gossip
3. 3.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
5. 5.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) using a calm voice (d) taking sides at once
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
8. 8.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
10. 10.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 1 (c) step 3 (d) step 4
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
13. 13.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) listening without blame (d) using a calm voice
14. 14.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
16. 16.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) name-calling (d) using a calm voice
17. 17.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) saying “I feel…” (d) focusing on the problem
18. 18.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
19. 19.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
20. 20.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
21. 21.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
23. 23.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
24. 24.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
25. 25.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
26. 26.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
27. 27.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
28. 28.True or false: “name-calling” makes a conflict worse. (a) False (b) True
29. 29.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) take a vote at once (d) pick a winner fast
30. 30.✅ How does solving a conflict end? (a) with an agreed plan (b) with a fight (c) with silence (d) with a winner and loser
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
32. 32.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
34. 34.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
36. 36.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) bringing up old fights (d) focusing on the problem
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
38. 38.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
39. 39.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) apologising sincerely (d) spreading gossip

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