Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 208 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
2. 2.Which of these helps solve a conflict? (a) spreading gossip (b) apologising sincerely (c) name-calling (d) taking sides at once
3. 3.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) listening without blame (d) saying “I feel…”
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) spreading gossip (d) apologising sincerely
5. 5.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) saying “I feel…” (d) taking sides at once
6. 6.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
7. 7.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
8. 8.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) taking sides at once (d) finding a middle way
10. 10.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
11. 11.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
12. 12.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 1 (d) step 4
13. 13.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) using a calm voice (d) shouting back
14. 14.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
15. 15.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
16. 16.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
17. 17.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
18. 18.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
19. 19.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) finding a middle way
20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) finding a middle way (d) using a calm voice
21. 21.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
22. 22.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
23. 23.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
25. 25.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) using a calm voice (d) finding a middle way
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
27. 27.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) apologising sincerely
28. 28.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) finding a middle way
29. 29.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
31. 31.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
32. 32.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
33. 33.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
34. 34.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
38. 38.True or false: “name-calling” makes a conflict worse. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
40. 40.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) saying “I feel…” (d) spreading gossip

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