Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 209 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
2. 2.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
3. 3.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
4. 4.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
6. 6.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
9. 9.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
10. 10.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) spreading gossip (d) focusing on the problem
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
12. 12.🔍 Which is the odd one out? (a) focusing on the problem (b) finding a middle way (c) listening without blame (d) walking off in anger
13. 13.Which of these makes a conflict worse? (a) saying “I feel…” (b) taking sides at once (c) listening without blame (d) using a calm voice
14. 14.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
15. 15.Which of these helps solve a conflict? (a) apologising sincerely (b) name-calling (c) shouting back (d) bringing up old fights
16. 16.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
17. 17.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
18. 18.🕊️ When solving a conflict, which comes first: listen to both sides or brainstorm solutions? (a) listen to both sides (b) brainstorm solutions
19. 19.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) focusing on the problem (d) using a calm voice
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) saying “I feel…” (d) name-calling
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
24. 24.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) bringing up old fights
25. 25.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) finding a middle way (d) using a calm voice
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
27. 27.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
28. 28.Which of these helps solve a conflict? (a) using a calm voice (b) walking off in anger (c) shouting back (d) name-calling
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 2 (d) step 4
30. 30.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) shouting back (d) taking sides at once
31. 31.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 4 (d) step 3
32. 32.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) listening without blame (d) spreading gossip
33. 33.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) bringing up old fights
34. 34.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
35. 35.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
36. 36.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
37. 37.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 2 (d) step 4
40. 40.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) saying “I feel…” (d) taking sides at once

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