Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 210 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
3. 3.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
4. 4.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) walking off in anger (d) finding a middle way
5. 5.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
6. 6.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
7. 7.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) apologising sincerely (d) listening without blame
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
10. 10.True or false: “name-calling” helps solve a conflict. (a) False (b) True
11. 11.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
13. 13.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
14. 14.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with an agreed plan (d) with a winner and loser
15. 15.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
16. 16.Which of these makes a conflict worse? (a) saying “I feel…” (b) listening without blame (c) finding a middle way (d) bringing up old fights
17. 17.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
19. 19.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) walking off in anger (d) listening without blame
20. 20.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
23. 23.Which of these makes a conflict worse? (a) finding a middle way (b) spreading gossip (c) saying “I feel…” (d) listening without blame
24. 24.🔍 Which is the odd one out? (a) finding a middle way (b) walking off in anger (c) spreading gossip (d) shouting back
25. 25.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) saying “I feel…” (d) shouting back
26. 26.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
27. 27.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
28. 28.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
30. 30.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) taking sides at once (d) focusing on the problem
31. 31.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
33. 33.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
34. 34.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) using a calm voice
35. 35.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) walking off in anger
36. 36.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
38. 38.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
39. 39.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) spreading gossip (d) walking off in anger
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 3 (d) step 2

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