Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 211 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “shouting back” makes a conflict worse. (a) False (b) True
2. 2.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) spreading gossip (d) name-calling
3. 3.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
5. 5.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
7. 7.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
9. 9.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
11. 11.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
12. 12.🔍 Which is the odd one out? (a) listening without blame (b) apologising sincerely (c) bringing up old fights (d) saying “I feel…”
13. 13.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
14. 14.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) bringing up old fights (d) listening without blame
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 1 (d) step 3
17. 17.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
18. 18.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) spreading gossip (d) walking off in anger
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
20. 20.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
22. 22.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
23. 23.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) shouting back (d) taking sides at once
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
26. 26.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
27. 27.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
28. 28.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
29. 29.True or false: “shouting back” helps solve a conflict. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) walking off in anger (d) bringing up old fights
31. 31.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
32. 32.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) shouting back (d) name-calling
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
34. 34.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) saying “I feel…”
35. 35.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 4 (d) step 2
36. 36.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) shouting back
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 1 (d) step 4
39. 39.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
40. 40.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 4 (d) step 1

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