Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 212 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) bringing up old fights (d) focusing on the problem
2. 2.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
3. 3.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) bringing up old fights (d) using a calm voice
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
5. 5.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
6. 6.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 3 (d) step 1
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
9. 9.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
10. 10.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
11. 11.True or false: “shouting back” helps solve a conflict. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
13. 13.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
15. 15.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
16. 16.🔍 Which is the odd one out? (a) saying “I feel…” (b) spreading gossip (c) walking off in anger (d) shouting back
17. 17.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 2 (c) step 1 (d) step 3
18. 18.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) bringing up old fights (d) listening without blame
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
20. 20.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3
22. 22.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
23. 23.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
24. 24.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) saying “I feel…” (d) shouting back
25. 25.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) taking sides at once
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
27. 27.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) walking off in anger (d) using a calm voice
28. 28.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
29. 29.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
30. 30.Which of these makes a conflict worse? (a) shouting back (b) saying “I feel…” (c) apologising sincerely (d) using a calm voice
31. 31.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) spreading gossip (d) listening without blame
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 3 (c) step 2 (d) step 4
34. 34.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
35. 35.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 2 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
38. 38.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) apologising sincerely (d) walking off in anger
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) name-calling (d) saying “I feel…”
40. 40.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak

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