Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 213 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 1 (d) step 4
3. 3.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) saying “I feel…” (c) taking sides at once (d) listening without blame
5. 5.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “Stop being silly!”
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
7. 7.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) listening without blame (d) focusing on the problem
8. 8.Which of these makes a conflict worse? (a) finding a middle way (b) shouting back (c) listening without blame (d) using a calm voice
9. 9.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
11. 11.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) listening without blame (d) name-calling
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) combine the best parts (d) use the louder one’s
15. 15.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
16. 16.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) bringing up old fights (c) finding a middle way (d) spreading gossip
19. 19.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
20. 20.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) listening without blame (d) using a calm voice
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
22. 22.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) focusing on the problem (d) walking off in anger
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
25. 25.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
26. 26.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
27. 27.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 4 (d) step 3
30. 30.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
31. 31.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) name-calling
32. 32.Which of these makes a conflict worse? (a) focusing on the problem (b) saying “I feel…” (c) finding a middle way (d) walking off in anger
33. 33.Which of these helps solve a conflict? (a) shouting back (b) using a calm voice (c) walking off in anger (d) bringing up old fights
34. 34.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
35. 35.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) spreading gossip (d) shouting back
36. 36.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 3 (d) step 4
37. 37.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
38. 38.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
39. 39.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
40. 40.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2

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