Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 214 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
2. 2.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
3. 3.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
4. 4.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
5. 5.🕊️ When solving a conflict, which comes first: agree on a plan or listen to both sides? (a) agree on a plan (b) listen to both sides
6. 6.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
7. 7.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) name-calling (d) shouting back
10. 10.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) apologising sincerely (d) listening without blame
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
12. 12.🔍 Which is the odd one out? (a) taking sides at once (b) listening without blame (c) apologising sincerely (d) saying “I feel…”
13. 13.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) walking off in anger (d) shouting back
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) name-calling (d) walking off in anger
15. 15.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
17. 17.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
18. 18.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
19. 19.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
20. 20.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
21. 21.✅ How does solving a conflict end? (a) with a fight (b) with silence (c) with a winner and loser (d) with an agreed plan
22. 22.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to waste time (c) to pick a winner (d) to find who to blame
23. 23.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
24. 24.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
25. 25.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
26. 26.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) bringing up old fights (d) spreading gossip
27. 27.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) finding a middle way (d) taking sides at once
28. 28.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
29. 29.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
30. 30.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
31. 31.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
32. 32.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) shouting back (d) apologising sincerely
33. 33.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
34. 34.True or false: “name-calling” helps solve a conflict. (a) True (b) False
35. 35.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
37. 37.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
38. 38.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) using a calm voice (d) taking sides at once
39. 39.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) listening without blame (d) walking off in anger
40. 40.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) saying “I feel…”

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