Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 215 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
2. 2.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) walking off in anger (d) saying “I feel…”
3. 3.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
6. 6.Which of these makes a conflict worse? (a) taking sides at once (b) using a calm voice (c) listening without blame (d) saying “I feel…”
7. 7.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
8. 8.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
9. 9.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) bringing up old fights (d) listening without blame
12. 12.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 2 (d) step 3
13. 13.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
14. 14.Which of these helps solve a conflict? (a) spreading gossip (b) name-calling (c) walking off in anger (d) using a calm voice
15. 15.Which of these helps solve a conflict? (a) bringing up old fights (b) name-calling (c) listening without blame (d) shouting back
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
17. 17.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
18. 18.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
19. 19.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
20. 20.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
21. 21.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
22. 22.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
24. 24.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
25. 25.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 4 (d) step 1
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) focusing on the problem (d) shouting back
28. 28.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) spreading gossip (d) listening without blame
29. 29.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
31. 31.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
32. 32.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
33. 33.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
34. 34.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “I don’t care.” (c) “Stop being silly!” (d) “You are always wrong.”
35. 35.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
36. 36.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
37. 37.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
38. 38.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
40. 40.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes

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