Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 216 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
2. 2.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
3. 3.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
4. 4.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
5. 5.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
6. 6.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
7. 7.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
8. 8.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) spreading gossip (d) name-calling
9. 9.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 1 (c) step 4 (d) step 3
11. 11.Which of these helps solve a conflict? (a) walking off in anger (b) finding a middle way (c) bringing up old fights (d) name-calling
12. 12.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
14. 14.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) saying “I feel…” (d) using a calm voice
15. 15.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) using a calm voice
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
17. 17.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) focusing on the problem
18. 18.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) bringing up old fights (d) using a calm voice
19. 19.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “I don’t care.”
20. 20.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) shouting back (d) taking sides at once
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
22. 22.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
23. 23.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) apologising sincerely (d) taking sides at once
24. 24.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
25. 25.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
26. 26.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
27. 27.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
28. 28.True or false: “name-calling” makes a conflict worse. (a) True (b) False
29. 29.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
30. 30.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
31. 31.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
32. 32.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) spreading gossip (b) name-calling (c) listening without blame (d) bringing up old fights
34. 34.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) spreading gossip (d) taking sides at once
35. 35.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 1 (d) step 2
37. 37.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) saying “I feel…” (d) spreading gossip
38. 38.Which of these helps solve a conflict? (a) walking off in anger (b) apologising sincerely (c) name-calling (d) taking sides at once
39. 39.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
40. 40.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) walking off in anger (d) using a calm voice

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