Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 217 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
2. 2.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) name-calling (d) apologising sincerely
3. 3.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 4 (d) step 2
4. 4.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
5. 5.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
6. 6.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
7. 7.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
8. 8.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) apologising sincerely (d) finding a middle way
9. 9.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 4 (d) step 1
11. 11.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) taking sides at once (d) finding a middle way
12. 12.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
15. 15.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) listening without blame (d) apologising sincerely
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
17. 17.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
18. 18.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
19. 19.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
21. 21.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
22. 22.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) walking off in anger (d) focusing on the problem
23. 23.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
25. 25.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) walking off in anger (d) taking sides at once
26. 26.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) shouting back (d) using a calm voice
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) shouting back (c) listening without blame (d) saying “I feel…”
31. 31.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
32. 32.True or false: “name-calling” makes a conflict worse. (a) False (b) True
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
34. 34.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
35. 35.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) walking off in anger (d) listening without blame
36. 36.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
37. 37.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or calm down? (a) list possible fixes (b) calm down
39. 39.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
40. 40.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) saying “I feel…” (d) focusing on the problem

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