Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 218 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 1 (d) step 2
2. 2.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
3. 3.🔍 Which is the odd one out? (a) focusing on the problem (b) name-calling (c) finding a middle way (d) saying “I feel…”
4. 4.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) apologising sincerely (d) finding a middle way
5. 5.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) listening without blame (d) focusing on the problem
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
7. 7.Which of these helps solve a conflict? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) name-calling
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
11. 11.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 3 (c) step 1 (d) step 4
13. 13.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
14. 14.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) apologising sincerely (d) shouting back
15. 15.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) finding a middle way (d) taking sides at once
16. 16.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 2 (d) step 4
17. 17.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
18. 18.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
19. 19.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
20. 20.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
21. 21.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 3 (d) step 1
22. 22.Which of these makes a conflict worse? (a) shouting back (b) finding a middle way (c) saying “I feel…” (d) using a calm voice
23. 23.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
24. 24.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
25. 25.Which of these helps solve a conflict? (a) using a calm voice (b) spreading gossip (c) name-calling (d) taking sides at once
26. 26.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
27. 27.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
28. 28.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
29. 29.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) shouting back (d) listening without blame
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) spreading gossip (d) saying “I feel…”
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
33. 33.Which of these helps solve a conflict? (a) taking sides at once (b) focusing on the problem (c) shouting back (d) bringing up old fights
34. 34.True or false: “shouting back” makes a conflict worse. (a) True (b) False
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
36. 36.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 3 (c) step 1 (d) step 4
37. 37.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
38. 38.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
39. 39.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan

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