Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 220 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
2. 2.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) bringing up old fights (d) spreading gossip
3. 3.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
5. 5.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) focusing on the problem (d) apologising sincerely
6. 6.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
7. 7.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) walking off in anger (d) name-calling
8. 8.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
9. 9.Which of these makes a conflict worse? (a) apologising sincerely (b) name-calling (c) using a calm voice (d) focusing on the problem
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “I don’t care.”
11. 11.🔍 Which is the odd one out? (a) name-calling (b) bringing up old fights (c) walking off in anger (d) apologising sincerely
12. 12.✅ How does solving a conflict end? (a) with a fight (b) with a winner and loser (c) with an agreed plan (d) with silence
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
14. 14.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
15. 15.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 1 (d) step 2
17. 17.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
20. 20.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) finding a middle way (d) shouting back
21. 21.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) finding a middle way (d) shouting back
22. 22.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) focusing on the problem (d) listening without blame
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
25. 25.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
28. 28.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 1 (d) step 2
29. 29.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 4 (d) step 3
30. 30.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
31. 31.🔍 Which is the odd one out? (a) spreading gossip (b) saying “I feel…” (c) finding a middle way (d) focusing on the problem
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
33. 33.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
34. 34.True or false: “shouting back” makes a conflict worse. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
36. 36.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
37. 37.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
39. 39.True or false: “name-calling” helps solve a conflict. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) bringing up old fights (d) finding a middle way

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