Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 221 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
3. 3.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
4. 4.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) focusing on the problem (d) walking off in anger
5. 5.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
7. 7.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) focusing on the problem (d) finding a middle way
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
9. 9.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
11. 11.🔍 Which is the odd one out? (a) shouting back (b) saying “I feel…” (c) spreading gossip (d) bringing up old fights
12. 12.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
13. 13.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
14. 14.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
15. 15.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
17. 17.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) name-calling
18. 18.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
19. 19.Which of these makes a conflict worse? (a) using a calm voice (b) taking sides at once (c) apologising sincerely (d) finding a middle way
20. 20.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
22. 22.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 1 (d) step 2
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
24. 24.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
25. 25.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 2 (d) step 1
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
28. 28.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) focusing on the problem
30. 30.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) listening without blame (d) finding a middle way
31. 31.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
32. 32.Which of these makes a conflict worse? (a) focusing on the problem (b) bringing up old fights (c) listening without blame (d) saying “I feel…”
33. 33.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
35. 35.True or false: “name-calling” helps solve a conflict. (a) True (b) False
36. 36.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
37. 37.Which of these helps solve a conflict? (a) saying “I feel…” (b) spreading gossip (c) shouting back (d) walking off in anger
38. 38.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) focusing on the problem (d) listening without blame
40. 40.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it

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