Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 223 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
2. 2.🔍 Which is the odd one out? (a) listening without blame (b) bringing up old fights (c) saying “I feel…” (d) apologising sincerely
3. 3.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
5. 5.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) walking off in anger (d) saying “I feel…”
6. 6.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
7. 7.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
8. 8.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
9. 9.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 3 (d) step 4
11. 11.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) taking sides at once (d) spreading gossip
12. 12.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) shouting back (d) focusing on the problem
13. 13.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) the leader picks alone (d) scrap the project
15. 15.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) apologising sincerely (d) saying “I feel…”
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
17. 17.Which of these helps solve a conflict? (a) taking sides at once (b) spreading gossip (c) walking off in anger (d) saying “I feel…”
18. 18.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
20. 20.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 4 (d) step 1
21. 21.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
22. 22.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
23. 23.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
24. 24.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
25. 25.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 2 (d) step 1
26. 26.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) focusing on the problem (d) apologising sincerely
27. 27.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) shouting back
28. 28.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
29. 29.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
30. 30.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
31. 31.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 4 (d) step 2
32. 32.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
33. 33.True or false: “shouting back” helps solve a conflict. (a) False (b) True
34. 34.Which of these helps solve a conflict? (a) focusing on the problem (b) bringing up old fights (c) walking off in anger (d) name-calling
35. 35.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 1 (c) step 3 (d) step 4
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
37. 37.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) using a calm voice (d) spreading gossip
38. 38.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) spreading gossip (d) apologising sincerely
39. 39.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) focusing on the problem (d) shouting back
40. 40.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) name-calling (d) listening without blame

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