Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 224 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
2. 2.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) focusing on the problem (d) saying “I feel…”
3. 3.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 1 (d) step 3
5. 5.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
7. 7.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
8. 8.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
9. 9.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) finding a middle way (d) bringing up old fights
10. 10.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) listening without blame
11. 11.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) using a calm voice (d) apologising sincerely
13. 13.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
14. 14.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
15. 15.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 4 (c) step 2 (d) step 1
17. 17.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) spreading gossip (d) saying “I feel…”
18. 18.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
19. 19.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) scrap the project (d) combine the best parts
20. 20.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
21. 21.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
23. 23.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
24. 24.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
26. 26.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
28. 28.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 3 (d) step 4
29. 29.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) walking off in anger (d) name-calling
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
31. 31.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
33. 33.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) saying “I feel…” (d) walking off in anger
35. 35.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 4 (c) step 1 (d) step 3
36. 36.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to find who to blame (d) to waste time
37. 37.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
38. 38.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) finding a middle way (d) bringing up old fights
39. 39.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) bringing up old fights (d) using a calm voice
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 4 (c) step 1 (d) step 3

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