Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 225 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
2. 2.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
3. 3.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) finding a middle way (d) shouting back
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) spreading gossip (d) listening without blame
7. 7.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
8. 8.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
9. 9.Which of these helps solve a conflict? (a) taking sides at once (b) name-calling (c) bringing up old fights (d) finding a middle way
10. 10.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) focusing on the problem (b) apologising sincerely (c) saying “I feel…” (d) taking sides at once
12. 12.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 1 (c) step 3 (d) step 2
13. 13.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
14. 14.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
15. 15.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
16. 16.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
17. 17.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.True or false: “shouting back” helps solve a conflict. (a) True (b) False
20. 20.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
21. 21.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
22. 22.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
23. 23.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
24. 24.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
26. 26.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to waste time (d) to understand fully
27. 27.🔍 Which is the odd one out? (a) name-calling (b) apologising sincerely (c) bringing up old fights (d) spreading gossip
28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) name-calling (d) saying “I feel…”
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
30. 30.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
31. 31.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
32. 32.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) shouting back (b) focusing on the problem (c) finding a middle way (d) using a calm voice
34. 34.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) focusing on the problem (d) shouting back
35. 35.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) scrap the project (d) combine the best parts
37. 37.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 1 (d) step 2
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
40. 40.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan

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