Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 226 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) take a vote at once (d) ignore them
2. 2.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
3. 3.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
4. 4.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
5. 5.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
7. 7.Which of these helps solve a conflict? (a) name-calling (b) saying “I feel…” (c) shouting back (d) bringing up old fights
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
9. 9.Which of these makes a conflict worse? (a) focusing on the problem (b) bringing up old fights (c) apologising sincerely (d) saying “I feel…”
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
11. 11.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) shouting back (d) focusing on the problem
12. 12.Which of these makes a conflict worse? (a) name-calling (b) saying “I feel…” (c) apologising sincerely (d) focusing on the problem
13. 13.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
14. 14.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
15. 15.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) finding a middle way (d) listening without blame
16. 16.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) focusing on the problem (d) spreading gossip
17. 17.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) name-calling
19. 19.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
20. 20.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) shouting back (d) taking sides at once
22. 22.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) taking sides at once
23. 23.Which of these makes a conflict worse? (a) walking off in anger (b) focusing on the problem (c) finding a middle way (d) saying “I feel…”
24. 24.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
27. 27.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
28. 28.🔍 Which is the odd one out? (a) shouting back (b) listening without blame (c) apologising sincerely (d) finding a middle way
29. 29.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
30. 30.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
31. 31.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
33. 33.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
34. 34.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) shouting back (d) name-calling
35. 35.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
36. 36.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
37. 37.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to understand fully (d) to pick a winner
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) walking off in anger (c) name-calling (d) bringing up old fights
39. 39.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
40. 40.True or false: “name-calling” makes a conflict worse. (a) False (b) True

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