Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 23 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “spreading gossip” makes a conflict worse. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
3. 3.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
6. 6.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
7. 7.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “I don’t care.”
8. 8.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) bringing up old fights (d) name-calling
9. 9.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 2 (c) step 1 (d) step 3
10. 10.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
11. 11.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) listening without blame (d) name-calling
12. 12.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) using a calm voice (d) finding a middle way
13. 13.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
14. 14.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) name-calling
15. 15.True or false: “name-calling” helps solve a conflict. (a) False (b) True
16. 16.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
17. 17.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 4 (c) step 2 (d) step 3
18. 18.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) use the louder one’s (d) scrap the project
19. 19.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) taking sides at once (d) focusing on the problem
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
21. 21.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) using a calm voice (d) spreading gossip
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) take a vote at once (d) ignore them
23. 23.True or false: “name-calling” makes a conflict worse. (a) False (b) True
24. 24.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
25. 25.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
26. 26.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 4 (d) step 2
28. 28.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
29. 29.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 3 (d) step 4
30. 30.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
31. 31.Which of these helps solve a conflict? (a) saying “I feel…” (b) name-calling (c) shouting back (d) bringing up old fights
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
34. 34.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) using a calm voice (d) spreading gossip
35. 35.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
36. 36.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
38. 38.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
39. 39.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
40. 40.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) walking off in anger (d) spreading gossip

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