Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 230 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) walking off in anger (d) taking sides at once
2. 2.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
3. 3.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
5. 5.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
6. 6.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) name-calling (d) walking off in anger
7. 7.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
8. 8.Which of these makes a conflict worse? (a) saying “I feel…” (b) apologising sincerely (c) listening without blame (d) bringing up old fights
9. 9.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) apologising sincerely (b) focusing on the problem (c) using a calm voice (d) spreading gossip
11. 11.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) pick a winner fast (c) ignore them (d) take a vote at once
12. 12.True or false: “name-calling” makes a conflict worse. (a) True (b) False
13. 13.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
14. 14.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with a winner and loser (d) with silence
15. 15.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) combine the best parts (c) scrap the project (d) the leader picks alone
18. 18.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) focusing on the problem (d) name-calling
19. 19.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
20. 20.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
21. 21.True or false: “shouting back” makes a conflict worse. (a) True (b) False
22. 22.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
23. 23.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
24. 24.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) apologising sincerely (d) shouting back
25. 25.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) spreading gossip (d) shouting back
26. 26.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) name-calling (d) walking off in anger
27. 27.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
28. 28.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Let’s hear both sides.” (c) “You are always wrong.” (d) “Stop being silly!”
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
30. 30.True or false: “shouting back” helps solve a conflict. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) walking off in anger
32. 32.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
34. 34.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 4 (d) step 2
35. 35.🔍 Which is the odd one out? (a) using a calm voice (b) finding a middle way (c) focusing on the problem (d) bringing up old fights
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
38. 38.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
39. 39.True or false: “name-calling” helps solve a conflict. (a) False (b) True
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes

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