Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 232 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
2. 2.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) spreading gossip (d) using a calm voice
3. 3.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 4 (c) step 2 (d) step 1
4. 4.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
5. 5.🕊️ When solving a conflict, which comes first: find options or hear each side fully? (a) find options (b) hear each side fully
6. 6.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
8. 8.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) listening without blame (d) name-calling
9. 9.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
10. 10.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or hear each side fully? (a) brainstorm solutions (b) hear each side fully
12. 12.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) spreading gossip (d) name-calling
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
14. 14.True or false: “shouting back” makes a conflict worse. (a) False (b) True
15. 15.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) spreading gossip (d) saying “I feel…”
16. 16.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
17. 17.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
18. 18.True or false: “name-calling” makes a conflict worse. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) shouting back (d) listening without blame
20. 20.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) using a calm voice (d) bringing up old fights
22. 22.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
23. 23.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) taking sides at once (d) focusing on the problem
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
25. 25.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
26. 26.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
28. 28.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
30. 30.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
33. 33.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
34. 34.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
36. 36.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
37. 37.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
39. 39.👂 Why listen to both sides in a conflict? (a) to waste time (b) to understand fully (c) to find who to blame (d) to pick a winner
40. 40.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan

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