Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 234 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
2. 2.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
3. 3.🔍 Which is the odd one out? (a) apologising sincerely (b) shouting back (c) name-calling (d) taking sides at once
4. 4.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) walking off in anger (d) listening without blame
7. 7.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
8. 8.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) spreading gossip (d) using a calm voice
10. 10.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) finding a middle way
11. 11.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) using a calm voice (d) walking off in anger
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or let each person speak? (a) choose a fix together (b) let each person speak
14. 14.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or listen to both sides? (a) shake hands on a plan (b) listen to both sides
16. 16.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) listening without blame (d) name-calling
18. 18.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
20. 20.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser
21. 21.🕊️ When solving a conflict, which comes first: calm down or agree on a plan? (a) calm down (b) agree on a plan
22. 22.True or false: “shouting back” makes a conflict worse. (a) True (b) False
23. 23.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
25. 25.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
26. 26.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2
27. 27.🔍 Which is the odd one out? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) focusing on the problem
28. 28.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) name-calling (d) using a calm voice
29. 29.🕊️ When solving a conflict, which comes first: take a deep breath or choose a fix together? (a) take a deep breath (b) choose a fix together
30. 30.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) saying “I feel…” (d) using a calm voice
31. 31.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) taking sides at once
32. 32.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 3 (c) step 2 (d) step 1
33. 33.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying “I feel…” (b) taking sides at once (c) name-calling (d) shouting back
35. 35.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
36. 36.Which of these helps solve a conflict? (a) shouting back (b) saying “I feel…” (c) bringing up old fights (d) name-calling
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
39. 39.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
40. 40.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) shouting back (d) saying “I feel…”

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