Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 236 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) help them calm down (d) take a vote at once
2. 2.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) taking sides at once
3. 3.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
4. 4.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 3 (d) step 2
5. 5.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
6. 6.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
7. 7.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) spreading gossip (d) using a calm voice
8. 8.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) listening without blame (d) focusing on the problem
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
10. 10.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
11. 11.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
12. 12.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
14. 14.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
15. 15.🕊️ When solving a conflict, which comes first: take a deep breath or let each person speak? (a) take a deep breath (b) let each person speak
16. 16.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) listening without blame (c) spreading gossip (d) finding a middle way
18. 18.Which of these makes a conflict worse? (a) bringing up old fights (b) listening without blame (c) apologising sincerely (d) finding a middle way
19. 19.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
20. 20.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
21. 21.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
22. 22.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) name-calling (b) using a calm voice (c) focusing on the problem (d) listening without blame
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
25. 25.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) shouting back (d) listening without blame
26. 26.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 3 (d) step 1
27. 27.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
28. 28.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
29. 29.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
30. 30.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
31. 31.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) using a calm voice (d) bringing up old fights
32. 32.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) taking sides at once (d) focusing on the problem
33. 33.🔍 Which is the odd one out? (a) name-calling (b) spreading gossip (c) bringing up old fights (d) finding a middle way
34. 34.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
35. 35.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
36. 36.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) walking off in anger (b) listening without blame (c) name-calling (d) shouting back
38. 38.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 1 (c) step 2 (d) step 3
39. 39.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
40. 40.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 2 (d) step 4

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