Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 237 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
2. 2.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
3. 3.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
4. 4.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
5. 5.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) bringing up old fights (d) apologising sincerely
7. 7.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
8. 8.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) using a calm voice (d) bringing up old fights
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) shouting back (d) saying “I feel…”
10. 10.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
11. 11.Which of these makes a conflict worse? (a) saying “I feel…” (b) using a calm voice (c) finding a middle way (d) walking off in anger
12. 12.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
13. 13.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) spreading gossip (b) apologising sincerely (c) taking sides at once (d) bringing up old fights
15. 15.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 1 (d) step 2
16. 16.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
17. 17.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
18. 18.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 1 (d) step 3
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
21. 21.🔍 Which is the odd one out? (a) listening without blame (b) name-calling (c) finding a middle way (d) saying “I feel…”
22. 22.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
23. 23.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to waste time (d) to pick a winner
24. 24.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
26. 26.🕊️ Which conflict-solving step is this: find options? (a) step 4 (b) step 2 (c) step 1 (d) step 3
27. 27.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
28. 28.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
29. 29.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
30. 30.Which of these makes a conflict worse? (a) focusing on the problem (b) spreading gossip (c) listening without blame (d) finding a middle way
31. 31.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
32. 32.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
33. 33.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
34. 34.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) focusing on the problem (d) taking sides at once
35. 35.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) listening without blame (d) shouting back
36. 36.Which of these helps solve a conflict? (a) taking sides at once (b) finding a middle way (c) spreading gossip (d) bringing up old fights
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
39. 39.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
40. 40.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) taking sides at once (d) walking off in anger

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