Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 238 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) combine the best parts (c) scrap the project (d) use the louder one’s
3. 3.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
4. 4.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) using a calm voice (d) bringing up old fights
5. 5.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
6. 6.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
8. 8.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
9. 9.🕊️ When solving a conflict, which comes first: let each person speak or agree on a plan? (a) let each person speak (b) agree on a plan
10. 10.🔍 Which is the odd one out? (a) walking off in anger (b) focusing on the problem (c) using a calm voice (d) apologising sincerely
11. 11.🔍 Which is the odd one out? (a) finding a middle way (b) listening without blame (c) saying “I feel…” (d) taking sides at once
12. 12.🔍 Which is the odd one out? (a) using a calm voice (b) listening without blame (c) name-calling (d) apologising sincerely
13. 13.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
14. 14.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to find who to blame (d) to understand fully
15. 15.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
18. 18.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
19. 19.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
20. 20.Which of these helps solve a conflict? (a) walking off in anger (b) focusing on the problem (c) name-calling (d) bringing up old fights
21. 21.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
23. 23.Which of these helps solve a conflict? (a) shouting back (b) listening without blame (c) walking off in anger (d) bringing up old fights
24. 24.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
25. 25.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
26. 26.Which of these makes a conflict worse? (a) focusing on the problem (b) bringing up old fights (c) apologising sincerely (d) using a calm voice
27. 27.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
28. 28.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
29. 29.True or false: “shouting back” helps solve a conflict. (a) True (b) False
30. 30.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
32. 32.Which of these makes a conflict worse? (a) using a calm voice (b) name-calling (c) listening without blame (d) apologising sincerely
33. 33.🕊️ When solving a conflict, which comes first: calm down or shake hands on a plan? (a) calm down (b) shake hands on a plan
34. 34.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 3 (c) step 1 (d) step 4
35. 35.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
36. 36.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
37. 37.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
38. 38.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 2 (c) step 1 (d) step 4
39. 39.Which of these makes a conflict worse? (a) walking off in anger (b) using a calm voice (c) focusing on the problem (d) saying “I feel…”
40. 40.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 1 (c) step 4 (d) step 2

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