Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 240 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
2. 2.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
3. 3.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
4. 4.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 3 (c) step 4 (d) step 2
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
6. 6.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 2 (c) step 4 (d) step 3
9. 9.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) finding a middle way (d) apologising sincerely
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
12. 12.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) spreading gossip (d) name-calling
14. 14.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
15. 15.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) name-calling (d) focusing on the problem
16. 16.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) walking off in anger (d) shouting back
17. 17.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
18. 18.Which of these makes a conflict worse? (a) apologising sincerely (b) listening without blame (c) walking off in anger (d) focusing on the problem
19. 19.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
20. 20.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
21. 21.True or false: “focusing on the problem” helps solve a conflict. (a) False (b) True
22. 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 4 (d) step 1
23. 23.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) name-calling (d) finding a middle way
24. 24.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 3 (c) step 1 (d) step 2
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) the leader picks alone (c) scrap the project (d) use the louder one’s
26. 26.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
27. 27.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) finding a middle way (d) taking sides at once
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or calm down? (a) choose a fix together (b) calm down
29. 29.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “I don’t care.”
30. 30.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
33. 33.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
34. 34.🕊️ When solving a conflict, which comes first: brainstorm solutions or listen to both sides? (a) brainstorm solutions (b) listen to both sides
35. 35.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) bringing up old fights
36. 36.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
37. 37.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) saying “I feel…” (d) using a calm voice
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) taking sides at once (c) apologising sincerely (d) listening without blame
39. 39.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
40. 40.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) bringing up old fights (d) spreading gossip

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