Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 241 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
2. 2.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
3. 3.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) listening without blame (d) taking sides at once
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
5. 5.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
6. 6.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
7. 7.🕊️ When solving a conflict, which comes first: hear each side fully or choose a fix together? (a) hear each side fully (b) choose a fix together
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 4 (c) step 1 (d) step 3
9. 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
10. 10.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
11. 11.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
12. 12.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 3 (c) step 1 (d) step 4
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
14. 14.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with an agreed plan (d) with a fight
15. 15.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
16. 16.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
17. 17.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) saying “I feel…” (d) shouting back
18. 18.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: cool off for a minute or agree on a plan? (a) cool off for a minute (b) agree on a plan
20. 20.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
21. 21.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
22. 22.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) focusing on the problem (d) taking sides at once
23. 23.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) taking sides at once (d) walking off in anger
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
25. 25.Which of these helps solve a conflict? (a) walking off in anger (b) spreading gossip (c) saying “I feel…” (d) name-calling
26. 26.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
27. 27.True or false: “shouting back” makes a conflict worse. (a) True (b) False
28. 28.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: calm down? (a) step 4 (b) step 2 (c) step 1 (d) step 3
30. 30.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
31. 31.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
32. 32.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
33. 33.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
34. 34.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) taking sides at once (d) shouting back
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
36. 36.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
37. 37.True or false: “shouting back” helps solve a conflict. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
39. 39.Which of these makes a conflict worse? (a) finding a middle way (b) name-calling (c) saying “I feel…” (d) listening without blame
40. 40.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False

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