Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 242 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) help them calm down (d) pick a winner fast
2. 2.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) walking off in anger (d) using a calm voice
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) spreading gossip (d) name-calling
4. 4.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) bringing up old fights (d) using a calm voice
5. 5.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
6. 6.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) finding a middle way (d) focusing on the problem
7. 7.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
8. 8.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
9. 9.🕊️ When solving a conflict, which comes first: list possible fixes or shake hands on a plan? (a) list possible fixes (b) shake hands on a plan
10. 10.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
11. 11.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) using a calm voice (d) finding a middle way
12. 12.🕊️ When solving a conflict, which comes first: take a deep breath or hear each side fully? (a) take a deep breath (b) hear each side fully
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
14. 14.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
15. 15.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
16. 16.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 1 (c) step 2 (d) step 4
17. 17.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
19. 19.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
20. 20.🔍 Which is the odd one out? (a) walking off in anger (b) spreading gossip (c) name-calling (d) focusing on the problem
21. 21.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) using a calm voice (d) name-calling
22. 22.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) spreading gossip (d) listening without blame
23. 23.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
24. 24.🔍 Which is the odd one out? (a) listening without blame (b) walking off in anger (c) bringing up old fights (d) spreading gossip
25. 25.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
26. 26.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) name-calling (d) shouting back
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) shouting back (c) focusing on the problem (d) apologising sincerely
28. 28.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
30. 30.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 4 (d) step 1
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
33. 33.True or false: “name-calling” makes a conflict worse. (a) False (b) True
34. 34.Which of these makes a conflict worse? (a) taking sides at once (b) saying “I feel…” (c) focusing on the problem (d) listening without blame
35. 35.Which of these makes a conflict worse? (a) saying “I feel…” (b) name-calling (c) finding a middle way (d) using a calm voice
36. 36.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
37. 37.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
38. 38.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
39. 39.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
40. 40.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 3 (d) step 2

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