Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 243 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “shouting back” helps solve a conflict. (a) False (b) True
2. 2.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
3. 3.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
4. 4.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
5. 5.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
6. 6.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
7. 7.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) focusing on the problem (d) apologising sincerely
8. 8.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 1 (d) step 3
9. 9.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
10. 10.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) apologising sincerely (d) listening without blame
11. 11.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
12. 12.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
14. 14.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) apologising sincerely (d) finding a middle way
15. 15.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) taking sides at once (d) listening without blame
16. 16.Which of these makes a conflict worse? (a) spreading gossip (b) using a calm voice (c) listening without blame (d) saying “I feel…”
17. 17.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 4 (c) step 2 (d) step 1
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
19. 19.🔍 Which is the odd one out? (a) taking sides at once (b) spreading gossip (c) shouting back (d) finding a middle way
20. 20.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
21. 21.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) spreading gossip
22. 22.🕊️ When solving a conflict, which comes first: hear each side fully or calm down? (a) hear each side fully (b) calm down
23. 23.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
24. 24.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) taking sides at once (d) saying “I feel…”
25. 25.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or shake hands on a plan? (a) let each person speak (b) shake hands on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 2 (c) step 4 (d) step 1
29. 29.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) listening without blame (d) focusing on the problem
30. 30.True or false: “name-calling” makes a conflict worse. (a) False (b) True
31. 31.Which of these helps solve a conflict? (a) listening without blame (b) name-calling (c) taking sides at once (d) bringing up old fights
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
33. 33.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
34. 34.True or false: “name-calling” helps solve a conflict. (a) True (b) False
35. 35.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
36. 36.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
37. 37.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
38. 38.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
40. 40.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4

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