Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 245 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
3. 3.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
4. 4.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 3 (c) step 1 (d) step 2
5. 5.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
6. 6.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
7. 7.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
8. 8.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
9. 9.Which of these helps solve a conflict? (a) bringing up old fights (b) focusing on the problem (c) walking off in anger (d) shouting back
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.True or false: “shouting back” helps solve a conflict. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) spreading gossip (c) shouting back (d) finding a middle way
13. 13.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
15. 15.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
16. 16.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
17. 17.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) taking sides at once (c) walking off in anger (d) saying “I feel…”
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
20. 20.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
21. 21.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
22. 22.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
23. 23.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) shouting back
24. 24.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
27. 27.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) listening without blame (d) name-calling
28. 28.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 4 (d) step 3
29. 29.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
30. 30.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
31. 31.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
32. 32.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) bringing up old fights (d) finding a middle way
33. 33.🔍 Which is the odd one out? (a) shouting back (b) using a calm voice (c) name-calling (d) taking sides at once
34. 34.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 2 (c) step 3 (d) step 4
35. 35.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) apologising sincerely (b) taking sides at once (c) listening without blame (d) using a calm voice
37. 37.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
39. 39.🕊️ When solving a conflict, which comes first: find options or calm down? (a) find options (b) calm down
40. 40.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3

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