Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 246 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
3. 3.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) focusing on the problem (d) shouting back
5. 5.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
6. 6.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
7. 7.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) saying “I feel…” (d) taking sides at once
8. 8.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
9. 9.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
10. 10.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
11. 11.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
12. 12.🔍 Which is the odd one out? (a) bringing up old fights (b) focusing on the problem (c) spreading gossip (d) taking sides at once
13. 13.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
14. 14.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
15. 15.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) combine the best parts (d) the leader picks alone
16. 16.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to understand fully (c) to waste time (d) to find who to blame
17. 17.🔍 Which is the odd one out? (a) saying “I feel…” (b) bringing up old fights (c) focusing on the problem (d) finding a middle way
18. 18.🕊️ When solving a conflict, which comes first: cool off for a minute or listen to both sides? (a) cool off for a minute (b) listen to both sides
19. 19.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
20. 20.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
21. 21.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 1 (c) step 4 (d) step 2
22. 22.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) finding a middle way
23. 23.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with a winner and loser (d) with an agreed plan
24. 24.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
25. 25.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) walking off in anger
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or calm down? (a) let each person speak (b) calm down
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) apologising sincerely (d) using a calm voice
29. 29.Which of these helps solve a conflict? (a) apologising sincerely (b) bringing up old fights (c) walking off in anger (d) spreading gossip
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
31. 31.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 2 (c) step 3 (d) step 1
32. 32.Which of these makes a conflict worse? (a) shouting back (b) using a calm voice (c) listening without blame (d) finding a middle way
33. 33.Which of these makes a conflict worse? (a) apologising sincerely (b) focusing on the problem (c) using a calm voice (d) taking sides at once
34. 34.Which of these helps solve a conflict? (a) spreading gossip (b) using a calm voice (c) bringing up old fights (d) name-calling
35. 35.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 3 (d) step 1
36. 36.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) listening without blame (d) name-calling
37. 37.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
38. 38.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) bringing up old fights (c) spreading gossip (d) saying “I feel…”
40. 40.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True

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