Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 247 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) saying “I feel…” (d) name-calling
3. 3.Which of these makes a conflict worse? (a) saying “I feel…” (b) finding a middle way (c) using a calm voice (d) taking sides at once
4. 4.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
5. 5.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) spreading gossip (d) apologising sincerely
6. 6.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
7. 7.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
8. 8.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
10. 10.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 3 (c) step 4 (d) step 2
11. 11.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”
12. 12.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
13. 13.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) shouting back (d) focusing on the problem
14. 14.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
15. 15.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
16. 16.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
17. 17.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
18. 18.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
19. 19.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) name-calling (d) listening without blame
21. 21.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
22. 22.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 1 (c) step 4 (d) step 3
24. 24.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
25. 25.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
26. 26.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
27. 27.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
28. 28.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) using a calm voice (d) bringing up old fights
29. 29.🔍 Which is the odd one out? (a) focusing on the problem (b) saying “I feel…” (c) name-calling (d) finding a middle way
30. 30.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 2 (d) step 3
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
32. 32.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
33. 33.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) using a calm voice (d) walking off in anger
35. 35.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
36. 36.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) saying “I feel…” (d) bringing up old fights
37. 37.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) saying “I feel…”
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) using a calm voice (c) apologising sincerely (d) walking off in anger
39. 39.Which of these helps solve a conflict? (a) shouting back (b) finding a middle way (c) bringing up old fights (d) walking off in anger
40. 40.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False

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