Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 249 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
2. 2.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) apologising sincerely (d) saying “I feel…”
3. 3.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
4. 4.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 2 (c) step 3 (d) step 4
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
7. 7.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
8. 8.Which of these helps solve a conflict? (a) finding a middle way (b) bringing up old fights (c) taking sides at once (d) shouting back
9. 9.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
10. 10.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
11. 11.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
14. 14.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
15. 15.True or false: “name-calling” helps solve a conflict. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) focusing on the problem (b) walking off in anger (c) finding a middle way (d) using a calm voice
17. 17.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
18. 18.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
19. 19.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
20. 20.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
21. 21.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
22. 22.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) bringing up old fights (d) finding a middle way
23. 23.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to understand fully (d) to find who to blame
24. 24.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
25. 25.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
26. 26.🔍 Which is the odd one out? (a) spreading gossip (b) focusing on the problem (c) name-calling (d) taking sides at once
27. 27.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
28. 28.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
29. 29.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 3 (c) step 4 (d) step 1
30. 30.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
31. 31.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
32. 32.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
33. 33.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
34. 34.Which of these helps solve a conflict? (a) name-calling (b) walking off in anger (c) using a calm voice (d) taking sides at once
35. 35.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) focusing on the problem (d) taking sides at once
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
37. 37.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
38. 38.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
39. 39.Which of these makes a conflict worse? (a) listening without blame (b) finding a middle way (c) walking off in anger (d) focusing on the problem
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes

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