Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 25 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) taking sides at once (d) apologising sincerely
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) walking off in anger (c) using a calm voice (d) finding a middle way
3. 3.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
4. 4.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
5. 5.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
6. 6.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with silence (d) with a fight
7. 7.True or false: “name-calling” makes a conflict worse. (a) False (b) True
8. 8.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
9. 9.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
10. 10.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
11. 11.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
12. 12.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 4 (c) step 3 (d) step 2
13. 13.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
14. 14.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) use the louder one’s (c) combine the best parts (d) scrap the project
15. 15.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) finding a middle way
16. 16.🔍 Which is the odd one out? (a) bringing up old fights (b) finding a middle way (c) spreading gossip (d) taking sides at once
17. 17.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 3 (c) step 1 (d) step 4
19. 19.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
20. 20.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
21. 21.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) bringing up old fights (d) listening without blame
22. 22.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 2 (c) step 4 (d) step 1
23. 23.Which of these makes a conflict worse? (a) finding a middle way (b) focusing on the problem (c) apologising sincerely (d) spreading gossip
24. 24.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
25. 25.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) name-calling (d) listening without blame
26. 26.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) listening without blame (d) using a calm voice
27. 27.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
28. 28.🔍 Which is the odd one out? (a) listening without blame (b) focusing on the problem (c) walking off in anger (d) using a calm voice
29. 29.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) saying “I feel…” (d) apologising sincerely
30. 30.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
31. 31.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
32. 32.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
34. 34.Which of these makes a conflict worse? (a) focusing on the problem (b) apologising sincerely (c) listening without blame (d) shouting back
35. 35.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
36. 36.True or false: “shouting back” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: listen to both sides or shake hands on a plan? (a) listen to both sides (b) shake hands on a plan
38. 38.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
39. 39.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
40. 40.🗣️ Which line helps calm a conflict? (a) “You are always wrong.” (b) “Stop being silly!” (c) “I don’t care.” (d) “Let’s hear both sides.”

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