Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 26 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 3 (c) step 1 (d) step 4
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) the leader picks alone (b) scrap the project (c) use the louder one’s (d) combine the best parts
3. 3.Which of these makes a conflict worse? (a) name-calling (b) using a calm voice (c) finding a middle way (d) apologising sincerely
4. 4.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 2 (b) step 1 (c) step 4 (d) step 3
5. 5.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 2 (b) step 3 (c) step 1 (d) step 4
6. 6.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) taking sides at once
7. 7.🔍 Which is the odd one out? (a) listening without blame (b) spreading gossip (c) using a calm voice (d) finding a middle way
8. 8.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
9. 9.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) apologising sincerely (d) listening without blame
10. 10.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
11. 11.True or false: “using a calm voice” makes a conflict worse. (a) False (b) True
12. 12.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) saying “I feel…” (d) bringing up old fights
13. 13.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) apologising sincerely (d) walking off in anger
14. 14.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
15. 15.True or false: “shouting back” makes a conflict worse. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) focusing on the problem (d) name-calling
17. 17.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
19. 19.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 4 (c) step 1 (d) step 2
20. 20.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 2 (b) step 1 (c) step 4 (d) step 3
21. 21.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
22. 22.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) help them calm down (d) ignore them
23. 23.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
24. 24.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
25. 25.Which of these makes a conflict worse? (a) taking sides at once (b) focusing on the problem (c) using a calm voice (d) finding a middle way
26. 26.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
27. 27.Which of these helps solve a conflict? (a) shouting back (b) walking off in anger (c) finding a middle way (d) bringing up old fights
28. 28.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
29. 29.🔍 Which is the odd one out? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) focusing on the problem
30. 30.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) shouting back (d) apologising sincerely
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
32. 32.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
33. 33.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
35. 35.🔍 Which is the odd one out? (a) shouting back (b) taking sides at once (c) using a calm voice (d) spreading gossip
36. 36.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
37. 37.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
38. 38.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
39. 39.Which of these helps solve a conflict? (a) spreading gossip (b) bringing up old fights (c) saying “I feel…” (d) taking sides at once
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes

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