Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 253 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) shouting back (d) saying “I feel…”
2. 2.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 2 (d) step 4
5. 5.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
6. 6.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) ignore them (c) help them calm down (d) pick a winner fast
7. 7.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
8. 8.Which of these makes a conflict worse? (a) shouting back (b) apologising sincerely (c) listening without blame (d) finding a middle way
9. 9.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
10. 10.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
11. 11.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
12. 12.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
13. 13.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 2 (c) step 4 (d) step 3
14. 14.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) using a calm voice (d) walking off in anger
16. 16.🕊️ When solving a conflict, which comes first: find options or agree on a plan? (a) find options (b) agree on a plan
17. 17.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “Let’s hear both sides.” (c) “I don’t care.” (d) “You are always wrong.”
18. 18.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
19. 19.Which of these makes a conflict worse? (a) apologising sincerely (b) finding a middle way (c) taking sides at once (d) focusing on the problem
20. 20.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
21. 21.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) bringing up old fights
22. 22.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
23. 23.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) shouting back (d) listening without blame
24. 24.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) focusing on the problem (d) spreading gossip
25. 25.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to understand fully (d) to waste time
26. 26.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
27. 27.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
28. 28.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) walking off in anger (d) focusing on the problem
29. 29.🕊️ When solving a conflict, which comes first: hear each side fully or agree on a plan? (a) hear each side fully (b) agree on a plan
30. 30.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a winner and loser (d) with a fight
31. 31.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) shouting back (d) apologising sincerely
32. 32.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
33. 33.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
34. 34.Which of these helps solve a conflict? (a) listening without blame (b) bringing up old fights (c) walking off in anger (d) shouting back
35. 35.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
36. 36.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
37. 37.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) spreading gossip (d) saying “I feel…”
38. 38.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
39. 39.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
40. 40.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True

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