Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 254 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) finding a middle way (d) apologising sincerely
2. 2.Which of these makes a conflict worse? (a) focusing on the problem (b) taking sides at once (c) listening without blame (d) saying “I feel…”
3. 3.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
4. 4.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) name-calling (d) walking off in anger
5. 5.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
8. 8.True or false: “using a calm voice” helps solve a conflict. (a) True (b) False
9. 9.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
10. 10.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
11. 11.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) name-calling (b) shouting back (c) taking sides at once (d) saying “I feel…”
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 3 (c) step 2 (d) step 4
14. 14.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
15. 15.🔍 Which is the odd one out? (a) listening without blame (b) saying “I feel…” (c) spreading gossip (d) finding a middle way
16. 16.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
17. 17.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
18. 18.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 4 (d) step 2
19. 19.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) name-calling (d) focusing on the problem
20. 20.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) walking off in anger (d) shouting back
21. 21.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
22. 22.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
23. 23.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) name-calling (d) apologising sincerely
24. 24.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
25. 25.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: cool off for a minute or choose a fix together? (a) cool off for a minute (b) choose a fix together
28. 28.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
29. 29.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 1 (c) step 3 (d) step 4
30. 30.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
31. 31.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
32. 32.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
33. 33.🔍 Which is the odd one out? (a) shouting back (b) finding a middle way (c) using a calm voice (d) listening without blame
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
35. 35.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 4 (c) step 3 (d) step 1
36. 36.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
37. 37.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 1 (d) step 4
38. 38.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
39. 39.🕊️ Which conflict-solving step is this: let each person speak? (a) step 1 (b) step 2 (c) step 3 (d) step 4
40. 40.Which of these makes a conflict worse? (a) shouting back (b) listening without blame (c) using a calm voice (d) focusing on the problem

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