Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 255 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 2 (b) step 3 (c) step 4 (d) step 1
2. 2.✅ How does solving a conflict end? (a) with silence (b) with a fight (c) with an agreed plan (d) with a winner and loser
3. 3.🔍 Which is the odd one out? (a) finding a middle way (b) focusing on the problem (c) walking off in anger (d) saying “I feel…”
4. 4.🕊️ When solving a conflict, which comes first: calm down or find options? (a) calm down (b) find options
5. 5.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) scrap the project (c) the leader picks alone (d) use the louder one’s
7. 7.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
8. 8.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) makes it worse (b) helps solve it
9. 9.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) bringing up old fights (d) listening without blame
10. 10.Which of these makes a conflict worse? (a) finding a middle way (b) listening without blame (c) shouting back (d) saying “I feel…”
11. 11.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Let’s hear both sides.” (d) “Stop being silly!”
12. 12.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) finding a middle way (d) bringing up old fights
13. 13.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) shouting back (d) listening without blame
14. 14.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
15. 15.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
17. 17.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
18. 18.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
19. 19.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
20. 20.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
21. 21.🕊️ When solving a conflict, which comes first: let each person speak or choose a fix together? (a) let each person speak (b) choose a fix together
22. 22.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) finding a middle way (d) name-calling
23. 23.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
24. 24.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 2 (d) step 3
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or brainstorm solutions? (a) let each person speak (b) brainstorm solutions
26. 26.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 3 (d) step 4
27. 27.Which of these helps solve a conflict? (a) walking off in anger (b) finding a middle way (c) taking sides at once (d) shouting back
28. 28.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
29. 29.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
30. 30.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 3 (d) step 2
31. 31.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
33. 33.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to find who to blame (d) to waste time
34. 34.Which of these makes a conflict worse? (a) listening without blame (b) focusing on the problem (c) saying “I feel…” (d) spreading gossip
35. 35.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
36. 36.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) name-calling (d) listening without blame
38. 38.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
39. 39.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
40. 40.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) walking off in anger (d) taking sides at once

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