Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 258 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) bringing up old fights
2. 2.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) walking off in anger (d) focusing on the problem
3. 3.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
4. 4.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 3 (c) step 1 (d) step 4
5. 5.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
6. 6.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
7. 7.🔍 Which is the odd one out? (a) using a calm voice (b) apologising sincerely (c) saying “I feel…” (d) shouting back
8. 8.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
9. 9.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) take a vote at once (d) help them calm down
10. 10.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
11. 11.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
12. 12.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) spreading gossip (d) saying “I feel…”
13. 13.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) finding a middle way (b) name-calling (c) using a calm voice (d) listening without blame
15. 15.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 1 (d) step 2
16. 16.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) helps solve it (b) makes it worse
17. 17.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
18. 18.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) taking sides at once (d) apologising sincerely
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 3 (d) step 2
20. 20.Which of these makes a conflict worse? (a) name-calling (b) finding a middle way (c) apologising sincerely (d) using a calm voice
21. 21.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
22. 22.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) taking sides at once (d) saying “I feel…”
23. 23.🔍 Which is the odd one out? (a) taking sides at once (b) using a calm voice (c) apologising sincerely (d) listening without blame
24. 24.True or false: “walking off in anger” helps solve a conflict. (a) False (b) True
25. 25.Which of these makes a conflict worse? (a) apologising sincerely (b) walking off in anger (c) focusing on the problem (d) finding a middle way
26. 26.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 1 (b) step 2 (c) step 4 (d) step 3
27. 27.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
28. 28.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
29. 29.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
30. 30.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
31. 31.🕊️ When solving a conflict, which comes first: calm down or choose a fix together? (a) calm down (b) choose a fix together
32. 32.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 2 (c) step 4 (d) step 3
33. 33.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
34. 34.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
35. 35.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 3 (c) step 2 (d) step 4
36. 36.🕊️ When solving a conflict, which comes first: agree on a plan or calm down? (a) agree on a plan (b) calm down
37. 37.🔍 Which is the odd one out? (a) focusing on the problem (b) using a calm voice (c) listening without blame (d) spreading gossip
38. 38.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
39. 39.🕊️ When solving a conflict, which comes first: list possible fixes or cool off for a minute? (a) list possible fixes (b) cool off for a minute
40. 40.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4

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