Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 27 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 4 (b) step 1 (c) step 2 (d) step 3
2. 2.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
3. 3.🔍 Which is the odd one out? (a) name-calling (b) walking off in anger (c) finding a middle way (d) spreading gossip
4. 4.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) help them calm down (c) pick a winner fast (d) ignore them
5. 5.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or take a deep breath? (a) shake hands on a plan (b) take a deep breath
7. 7.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 3 (b) step 4 (c) step 2 (d) step 1
8. 8.True or false: “name-calling” makes a conflict worse. (a) False (b) True
9. 9.Which of these makes a conflict worse? (a) shouting back (b) using a calm voice (c) listening without blame (d) finding a middle way
10. 10.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
11. 11.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 3 (c) step 1 (d) step 4
12. 12.True or false: “shouting back” helps solve a conflict. (a) True (b) False
13. 13.Which of these makes a conflict worse? (a) listening without blame (b) saying “I feel…” (c) focusing on the problem (d) taking sides at once
14. 14.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
15. 15.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 3 (c) step 4 (d) step 2
16. 16.Which of these makes a conflict worse? (a) using a calm voice (b) bringing up old fights (c) saying “I feel…” (d) apologising sincerely
17. 17.🕊️ When solving a conflict, which comes first: calm down or let each person speak? (a) calm down (b) let each person speak
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or calm down? (a) shake hands on a plan (b) calm down
19. 19.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
20. 20.True or false: “shouting back” makes a conflict worse. (a) True (b) False
21. 21.Which of these helps solve a conflict? (a) using a calm voice (b) spreading gossip (c) name-calling (d) taking sides at once
22. 22.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
23. 23.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
25. 25.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
26. 26.Which of these helps solve a conflict? (a) shouting back (b) taking sides at once (c) apologising sincerely (d) walking off in anger
27. 27.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 2 (d) step 4
28. 28.🔍 Which is the odd one out? (a) using a calm voice (b) taking sides at once (c) shouting back (d) bringing up old fights
29. 29.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) focusing on the problem (b) bringing up old fights (c) listening without blame (d) using a calm voice
31. 31.🕊️ When solving a conflict, which comes first: find options or listen to both sides? (a) find options (b) listen to both sides
32. 32.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) using a calm voice (d) apologising sincerely
33. 33.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) listening without blame (d) walking off in anger
34. 34.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to pick a winner (c) to waste time (d) to understand fully
35. 35.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 1 (c) step 2 (d) step 4
36. 36.Which of these helps solve a conflict? (a) spreading gossip (b) saying “I feel…” (c) bringing up old fights (d) shouting back
37. 37.🕊️ When solving a conflict, which comes first: brainstorm solutions or take a deep breath? (a) brainstorm solutions (b) take a deep breath
38. 38.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
39. 39.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) name-calling (d) listening without blame
40. 40.✅ How does solving a conflict end? (a) with a fight (b) with an agreed plan (c) with silence (d) with a winner and loser

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