Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 261 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these makes a conflict worse? (a) spreading gossip (b) apologising sincerely (c) saying “I feel…” (d) using a calm voice
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) using a calm voice (c) focusing on the problem (d) taking sides at once
4. 4.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 1 (d) step 3
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 3 (b) step 2 (c) step 4 (d) step 1
6. 6.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
7. 7.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to find who to blame (c) to understand fully (d) to waste time
8. 8.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “You are always wrong.” (c) “Stop being silly!” (d) “Let’s hear both sides.”
9. 9.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) combine the best parts (d) the leader picks alone
10. 10.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
11. 11.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
12. 12.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 2 (c) step 3 (d) step 1
14. 14.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
15. 15.Which of these makes a conflict worse? (a) saying “I feel…” (b) focusing on the problem (c) taking sides at once (d) listening without blame
16. 16.🔍 Which is the odd one out? (a) walking off in anger (b) taking sides at once (c) using a calm voice (d) name-calling
17. 17.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
18. 18.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
19. 19.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
20. 20.Which of these makes a conflict worse? (a) saying “I feel…” (b) walking off in anger (c) using a calm voice (d) finding a middle way
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) shouting back (d) taking sides at once
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
25. 25.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 4 (b) step 1 (c) step 3 (d) step 2
26. 26.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
27. 27.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
28. 28.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) focusing on the problem (b) taking sides at once (c) bringing up old fights (d) shouting back
30. 30.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 3 (b) step 2 (c) step 4 (d) step 1
31. 31.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
32. 32.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
33. 33.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
34. 34.🕊️ When solving a conflict, which comes first: take a deep breath or find options? (a) take a deep breath (b) find options
35. 35.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
36. 36.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) walking off in anger (b) name-calling (c) finding a middle way (d) taking sides at once
38. 38.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
39. 39.True or false: “walking off in anger” makes a conflict worse. (a) False (b) True
40. 40.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it

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